Terms and Conditions

Our Privacy Policy

Before all the legal stuff that follows below here are some points on how we use and store your details - 

Telephone bookings - we require a telephone number from you at time of booking in case there are any problems and we can contact you. We never store your details digitally.

Receipts - After you have painted in the studio we issue you with a  receipt so that you can collect your items. Again we require a phone number to contact you if there are any problems. Our copies of the till receipts our sent off for bulk shredding.

Emails - If you email us directly at info@dishreigate.com or through this website we will only communicate with you via that conversation thread which is stored on our password protected computer. We will not add your email address to any mailing lists or pass it on to any third parties without your prior permission.

Newsletters, Facebook & Instagram-   We only ever directly market our services/events/news etc through these sources. You will only receive a newsletter or update from us if you have knowingly subscribed to them via this website, Facebook or instagram.  You have the right to unsubscribe/unfollow at any time (but please don't  - we like you!)

By continuing to use the services provided by Dish Ceramics Studio you acknowledge our updated privacy policy.

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU

Who we are

In this privacy policy references to "we", "us" and "our" are to Dish Ceramics Studio. References to "our Website" or "the Website" are to www.dishreigate.com.

What information we collect and how

The information we collect via the Website may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

The information we collect via the Studio may include:

Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
 

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as delivery processing, processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Uses made of the information

We use information held about you in the following ways:

To send you our newsletters from time to time.
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by our newsletter.

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:

Privacy
Dish Ceramics Studio

34 Church St

Reigate

Surrey

RH2 0AJ

This privacy policy only covers this website and the studio. Any other websites/businesses which may be linked to by our website/studio are subject to their own policy, which may differ from ours.