FAQ's

We are now open for painting  in the studio for all group sizes. We are still running at a slight reduced capacity whilst Covid rates are still fairly high in the county, therefore booking is essential.

Our staff will continue to wear masks for your safety - it is your choice if you wish to wear yours.

We would greatly appreciate if customers would wear masks for any baby services where you require our help.

Thank you for your understanding.

Our new opening times  are

Tuesday - Saturday 10am - 5pm.

It is essential to book ahead as we cannot accept walk-ins.

We will be offering painting sessions up to a maximum of 2 hours.

PLEASE NOTE: A deposit of £4.50 per person is required for all Saturday and school holiday bookings. Refundable/transferable with 48 hours notice given.

Please do not arrive early for your booking as your table will not be ready for you. We will be allowing time in between sessions to thoroughly clean each section.

Hand sanitiser is available in several areas of the studio.

If you are displaying any of the covid-19 symptoms please do not visit the studio.

We are now able to offer take home kits for 'Click & Collect' through our website.

For collection only (no deliveries at this time)

You will be notified by email when your kit is ready for collection

All kits will be packed following a stringent hygiene protocol.

Once you have finished painting your items please allow to dry then repack in the tissue and bag and return along with the brushes, sponges and any remaining paints for thorough cleaning.

Your items will be glazed and fired and ready for collection one week later.

All items are subject to stock availability - if we are out of stock of any item you will be notified and offered an alternative or a refund

Do I need to book?

It is always best to call and reserve a session in the studio, especially at our busiest times - Saturdays, school holidays, Christmas etc.

Sessions are for up to a maximum of 2 hours (if you require longer for a larger project please let us know at the time of booking so we can allow extra time. But please note this may not always be possible on really busy days)

PLEASE NOTE: A deposit of £4.50 per person is required for all Saturday and school holiday bookings. Refundable/transferable with 48 hours notice given.

Non painters - Unfortunately we cannot guarantee seats will be available for all non painters therefore we kindly request that supervisors are kept to a minimum.

Bookings of 6 or more require a deposit of £4.50 per painter to secure the booking.

A deposit of £4.50 per person is required for all Saturday and school holiday bookings. Refundable/transferable with 48 hours notice given.

The last painting time is 1 hour before closing. If there are no painters in the studio after 4pm we will sometimes close early, so please call if you need to collect items after 4pm.

Booking is required for any party package/group sessions or bookings of 6 or more and a non-refundable deposit will be required upon confirmation of the booking. 

Cancellation - Deposits will be refunded or transferred if 48 hours notice is given. The deposit is non refundable for no shows and for notice of less than 48 hours given.

Please book for all baby impressions/castings as materials have to be prepared before your visit, thank you.

Accessibility

We have a threshold ramp for access through our front door for wheelchair users - please let us know when booking so we are available to help you. We are more than happy to discreetly move tables and chairs if required for more space - just call and let us know your requirements.

How much does it cost?
There is a studio fee of £4.50 per painter, which covers the paints, glazing and firing, then plus the cost of the items you choose on top. The most popular items are priced between £10-£18.

Can my children/I paint?
Yes, anyone can paint whatever age or ability.

How long does it take?
To paint, most people spend 1 to 2 hours but you can stay longer if you wish. On busy days like Saturdays and in the school holidays we may have to limit your time to 2 hours so everyone can have a go. We will advise you of this on the day that you book.

Works in progress

If you don't have time to finish painting your item in one session you are more than welcome to return and finish it another day. There will be no extra charge for one return trip within 2 weeks of starting. Your unfinished items will be kept for 3 months only after which they will be wiped clean and painted for our charity raffles.

When do I collect my masterpiece?  
Items are normally ready for collection 3-4 days later.  Please note that at really busy times this can extend to 1 week. We will keep items for 2 months and then call to remind you to collect, after which they will be kept for a further 2 weeks.

Is it toxic?
No.  All our paints and glazes are non-toxic, lead-free and food-safe.

Does it wash out?
Yes.  All paints are water-based and wash out with soap and water.

What if I'm not artistic?
It doesn't matter, anyone can paint pottery! We have lots of examples and books for inspiration, folders of stencils, stamps, sponges and expert staff to advise at any point to help you achieve something you will be really proud of.

Can I paint on my own?
Of course. If you are looking for peace and quiet this is a very relaxing pastime, but probably best if you avoid Saturdays and school holidays!

Do you hold parties?
Yes, click on the party page for details.

How do I wash the items?
To prolong the life of your masterpiece it is preferable to hand wash your item.

Can I put them in the oven?
No, they are not oven proof and we also do not recommend them for use in the microwave as they get extremely hot!

All images and samples copyright Dish Ceramics Studio 2002 - 2022

Dish Ceramics Studio